19th-Feb-2026 • Brendah Akinyi • Tech Stack for SMEs
Small and Medium Enterprises (SMEs) in Kenya are at the heart of the nation's economic development. To stay competitive, it's crucial for these businesses to leverage technology effectively. A well-chosen tech stack can streamline operations, boost productivity, and drive growth. Let's explore some essential tools that can empower your Kenyan SME.
Platforms like Lipabiz Technologies Ltd offer a one-stop solution for managing various business functions such as inventory, accounting, and customer relationship management. By automating these tasks, SME owners can focus on strategic decision-making.
Services like Google Drive, Dropbox, and Microsoft OneDrive allow easy file sharing and collaboration among team members, regardless of their locations. This enhances productivity and ensures seamless communication.
Integrating digital payment solutions such as M-PESA, Lipa Na M-PESA, and PayPal can make transactions more convenient for both businesses and customers. This not only enhances the customer experience but also reduces costs associated with physical cash handling.
Customer Relationship Management (CRM) systems help businesses manage their interactions with current and potential customers. Examples include Salesforce and HubSpot, which provide tools for tracking sales, marketing, and customer service activities.
Tools like Hootsuite and Buffer can help SMEs manage multiple social media accounts from a single dashboard. This saves time and ensures consistent brand messaging across all platforms.
Search Engine Optimization (SEO) tools like Moz and SEMrush can help businesses understand their online visibility and improve their search engine rankings. This, in turn, drives more traffic to their websites and increases sales opportunities.
