15th-Nov-2025 โข Isaac Kennedy โข Automation
Small and Medium Enterprises (SMEs) in Kenya are the backbone of our economy. However, these businesses often grapple with managing day-to-day operations while striving for growth. A solution to this challenge could be right at your fingertips: automation.
Automation is the use of technology to perform tasks without human intervention. This can range from simple processes like email responses to complex ones such as accounting and inventory management.
According to a report by McKinsey, automation has the potential to lift productivity growth globally by 0.8 to 1.4 percent annually. For Kenyan SMEs, this translates to increased efficiency, reduced costs, and improved productivity.
Imagine an accounting system that automatically updates invoices, tracks expenses, and generates reports. Or a sales platform that sends personalized emails to customers based on their preferences. These are examples of business processes that can be automated, freeing up valuable time for entrepreneurs to focus on strategic decision-making.
Lipabiz Technologies Ltd, a local business management and payments platform, offers solutions tailored for SMEs. With Lipabiz, businesses can automate their invoicing, inventory management, and payment collections, among other tasks.
Another example is M-Shwari, a mobile-based banking service by Safaricom. It allows users to save, borrow, and transact money digitally, automating financial processes and making them more accessible.
The world is becoming increasingly digital, and SMEs must adapt to stay competitive. Automation is a crucial step towards this digital transformation. By embracing automation, Kenyan SMEs can not only survive but thrive in today's fast-paced business environment.
Starting your automation journey doesn't have to be overwhelming. Begin by identifying repetitive tasks that consume significant amounts of time. Next, research available solutions and choose one that best fits your business needs. Finally, implement the solution and monitor its impact on your operations.